Customer Service Administrator

Jobtailor; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Austin, TX is seeking a detail-oriented Customer Service / Shipment Coordinator to liaison between sales, operations, and external customers. You will relay shipment details requiring special handling and keep stakeholders informed on status.

The role emphasizes data entry, accurate documentation, and timely responses to inquiries, with opportunities to help develop customer-specific SOPs and support the sales team with quotes and service improvements.

Qualifications

• High School Diploma or GED required.
• Less than one year of related experience.
• Proficient with Microsoft Office, internet, web-based, and job-specific software.
• Adequate typing/data entry and arithmetic using U.S. currency and measurements.
• Ability to read and interpret documents and write routine correspondence.
• Strong customer service and communication skills.

Responsibilities

• Serve as liaison between sales, operations, and external customers.
• Communicate shipment information requiring special handling to operations and sales personnel.
• Advise customers, sales personnel, and station management on shipment status.
• Respond to customer inquiries about shipment status, routings, Paid-On-Delivery charges, and other matters.
• Coordinate with sales and customers to develop customer-specific standard operating procedures.
• Follow up on sales leads from daily shipment logs and quotes.
• Assist with customer service and quote preparation.
• Perform other assigned duties.

Skills

Customer Service

Data Entry

Microsoft Office Proficiency

Communication Skills

Information Analysis

Education

High School Diploma or GED

Tools

Job-Specific Software Applications

Web-Based Applications

Job description

• Serve as liaison between sales, operations, and external customers
• Communicate shipment information requiring special handling to operations and sales personnel
• Advise customers, sales personnel, and station management on shipment status
• Respond to customer inquiries about shipment status, routings, Paid-On-Delivery charges, and other matters
• Coordinate with sales and customers to develop customer-specific standard operating procedures
• Follow up on sales leads from daily shipment logs and quotes
• Assist with customer service and quote preparation
• Perform other assigned duties

Requirements

• High School Diploma or GED
• Less than one year of related experience
• Basic proficiency in Microsoft Office, internet, web-based, and job-specific software applications
• Accurate typing and/or data entry skills
• Ability to perform arithmetic using U.S. currency, weight, volume, and distance measurements
• Ability to read and interpret documents
• Ability to write routine correspondence
• Prompt and professional response to customer needs
• Ability to gather and analyze information skillfully

Core Competencies

Demonstrates strong communication and customer service skills while effectively coordinating between sales, operations, and customers. Proficient in data entry and analysis, with the ability to develop customer-specific procedures and respond promptly to inquiries.

Highest-signal resume keywords

• Customer Service
• Data Entry Skills
• Microsoft Office Proficiency
• Communication Skills
• Information Analysis

ATS Optimization Keywords

Hard Skills

• Data Entry
• Arithmetic Skills
• Document Interpretation
• Routine Correspondence Writing

Soft Skills

• Professionalism
• Prompt Response

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Shipment Coordination
• Sales Liaison
• Standard Operating Procedures
• Customer Inquiries

Tools & Technologies

• Job-Specific Software Applications
• Web-Based Applications