Service Coordinator – Dispatching, Accounting Focus

Jobtailor; Pasadena (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Jobtailor in Pasadena, CA is seeking an organized service coordinator to schedule and route calls, maintain records, and handle billing tasks. The role supports onboarding, vendor invoicing, and technician dispatch with emphasis on accuracy and customer service.

The ideal candidate will manage time effectively, communicate clearly, and adapt to evolving priorities while maintaining meticulous documentation in a fast-paced environment.

Qualifications

• Strong organizational skills and ability to manage multiple tasks.
• Excellent communication and written/verbal skills.
• Comfort working in a fast-paced environment with tight deadlines.

Responsibilities

• Schedule and route service calls and repairs.
• Maintain meticulous records of incoming calls and billing.
• Input billing for services and make collection calls.
• Monitor technician time tracking and submit to Payroll.
• Assist with onboarding and IT hardware requests.
• Process vendor invoices and open purchase orders.
• Dispatch service technicians and verify completion notes.
• Provide outstanding customer service and data entry support.

Skills

Service Call Scheduling

Customer Service

Time Management

Data Entry

Invoice Processing

Effective Communication

Detail-Oriented

Problem Solving

Multitasking

Team Collaboration

Tools

Purchase Order Management

Vendor Invoices

Payroll Coordination

Job description

• Schedule and route all service calls
• Maintain meticulous records of incoming calls
• Input billing for services and make collection calls
• Monitor technician time tracking weekly, obtain supervisor approval or documentation for timesheet discrepancies, and submit timely to Payroll processor
• Assist with new hire onboarding and IT hardware and permissions requests
• Assist with coding and approvals of vendor invoices
• Open and track purchase order requests
• Collect documentation for customer and vendor system setup
• Dispatch and route multiple service technicians
• Verify job completion and technician note accuracy
• Handle inbound and outbound phone calls
• Schedule service repairs and routine maintenance visits
• Process and issue monthly maintenance invoices
• Make weekly collection calls for past-due invoices
• Provide outstanding customer service
• Perform data entry and various administrative tasks

Requirements

• Work well with others in difficult situations to solve customer issues and achieve positive results
• Strong time management skills and ability to work under time constraints
• Effective verbal and written communication skills
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment
• Versed in the industry and the Company's competitors
• Ability to multitask and perform duties outside of the scope of work when necessary
• Travel requirements: 0–5% of the time to job sites/office locations
• Ability to climb stairs
• Ability to perform repetitive motions involving wrists, hands, and/or fingers
• Ability to remain stationary, often standing or sitting for prolonged periods
• Ability to perform light work, including adjusting and/or moving objects up to 20 pounds

Core Competencies

Demonstrates strong organizational and time management skills while effectively handling service scheduling, customer interactions, and administrative tasks. Proficient in maintaining accurate records and providing exceptional customer service in a fast-paced environment.

Highest-signal resume keywords

• Service Call Scheduling
• Customer Service
• Time Management
• Data Entry
• Invoice Processing

ATS Optimization Keywords

Hard Skills

• Data Entry
• Invoice Processing
• Service Call Scheduling
• Purchase Order Management
• Technician Time Tracking

Soft Skills

• Effective Communication
• Detail-Oriented
• Problem Solving
• Multitasking
• Team Collaboration

Industry Keywords

• Vendor Invoices
• Customer Setup
• Service Repairs
• Maintenance Invoices
• Time Constraints