Intake & Scheduling Secretary I

NYU Grossman School of Medicine; New York (NY); On-site; USD 48,000 - 65,000; Full time

Job summary

NYU Grossman School of Medicine is hiring a Secretary I - Intake/Scheduler (FGP) in Brooklyn, Multispecialty. This role supports front-end operations by greeting patients, answering calls, scheduling visits, and handling administrative duties in EPIC and related systems.

You will manage appointment confirmations, authorizations, patient communications, and referrals, while upholding NYU Langone Health service standards and HIPAA requirements.

Qualifications

• High School Diploma or equivalent required.
• Excellent organizational, interpersonal and verbal and written communications skills; strong customer service orientation.
• Basic knowledge of word processing, spreadsheets and Internet applications.
• Light keyboarding skills; ability to multitask in a team environment.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmations and manages waitlists.
• Greets patients and answers calls; provides scheduling instructions.
• Obtains authorizations for services as needed.
• Answers phones, takes messages, and routes inquiries.
• Maintains patient space and supporting documents; assists with administrative duties.

Skills

Organizational skills

Interpersonal skills

Verbal and written communication

Customer service

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheets

Internet applications

Job description

NYU Grossman School of Medicine is hiring a Secretary I - Intake/Scheduler (FGP) in Brooklyn, Multispecialty. This role supports front-end operations by greeting patients, answering calls, scheduling visits, and handling administrative duties in EPIC and related systems.

You will manage appointment confirmations, authorizations, patient communications, and referrals, while upholding NYU Langone Health service standards and HIPAA requirements.