Patient Intake & Scheduling Secretary I

SilkRoad; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Health in Brooklyn is seeking a Secretary I - Intake/Scheduler (FGP) to greet patients, answer calls, schedule appointments, and manage front-end operations. This role supports practice operations and requires strong organizational, interpersonal, and communication skills.

You will handle referrals, authorizations, messages, and document flow in EPIC, contribute to patient access, and promote MyChart utilization while maintaining HIPAA guidelines.

Qualifications

• High School Diploma or equivalent required.
• Excellent organizational, interpersonal and verbal and written communications skills; strong customer service orientation.
• Basic knowledge of word processing, spreadsheet, database and Internet applications.
• Light, accurate keyboarding; ability to multi-task in a team environment.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmations and manages waitlists.
• Communicates instructions and forms to patients for upcoming visits.
• Obtains authorizations for services as needed.
• Answers calls, takes messages, and routes to the correct contact.
• Handles faxes and mail; prepares standard letters and forms.
• Maintains patient access workflows and adheres to HIPAA and privacy standards.
• Uses EPIC and MyChart to document and coordinate care as required.

Skills

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or equivalent

Tools

EPIC

MyChart

Job description

NYU Langone Health in Brooklyn is seeking a Secretary I - Intake/Scheduler (FGP) to greet patients, answer calls, schedule appointments, and manage front-end operations. This role supports practice operations and requires strong organizational, interpersonal, and communication skills.

You will handle referrals, authorizations, messages, and document flow in EPIC, contribute to patient access, and promote MyChart utilization while maintaining HIPAA guidelines.