Intake & Scheduling Secretary (Patient Access)

NYU Grossman School of Medicine; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Grossman School of Medicine in Brooklyn, NY, is seeking a Secretary I - Intake/Scheduler (FGP) to join our Fort Hamilton site. You will manage appointments, communications, and non-clinical patient instructions as part of the intake workflow.

The role emphasizes strong organizational skills, excellent customer service, and the ability to coordinate across teams while adhering to HIPAA and EPIC processes.

Qualifications

• High School Diploma required; strong organizational and communication skills.
• Excellent customer service orientation; ability to complete multiple tasks.
• Familiarity with word processing, spreadsheets, and internet applications.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Answers calls, takes messages, and routes inquiries.
• Prepares standard letters and forms as needed.
• Maintains physician calendars and coordinates referrals.
• Promotes patient access and MyChart enrollment.
• Releases medical records following HIPAA procedures.
• Assists training staff and supports patient experience.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Education

High School Diploma

Tools

EPIC

Job description

NYU Grossman School of Medicine in Brooklyn, NY, is seeking a Secretary I - Intake/Scheduler (FGP) to join our Fort Hamilton site. You will manage appointments, communications, and non-clinical patient instructions as part of the intake workflow.

The role emphasizes strong organizational skills, excellent customer service, and the ability to coordinate across teams while adhering to HIPAA and EPIC processes.