Patient Intake & Scheduling Coordinator

SilkRoad; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Health is seeking a Secretary I - Intake/Scheduler (FGP) in Brooklyn, Fort Hamilton. This frontline role involves greeting patients, answering calls, scheduling appointments, and handling non-clinical tasks to support practice operations.

Responsibilities include managing appointment flows, obtaining authorizations, communicating with patients, and ensuring data accuracy in EPIC systems. The position emphasizes patient experience and adherence to service standards.

Qualifications

• High school diploma required.
• Strong organizational and communication skills.
• Ability to greet patients, answer calls, and schedule appointments.

Responsibilities

• Schedule appointments for visits, treatments, and procedures.
• Obtain authorizations and answer inquiries in a timely manner.
• Prepare standard letters and forms as needed.
• Support physicians and practice staff with administrative tasks.
• Maintain HIPAA-compliant handling of records and disclosures.
• Assist in training junior staff and coordinating patient access workflows.

Skills

Organizational skills

Interpersonal skills

Verbal & written communication

Customer service

Keyboarding

Multitasking

Education

High School Diploma

Tools

Epic

MyChart

Job description

NYU Langone Health is seeking a Secretary I - Intake/Scheduler (FGP) in Brooklyn, Fort Hamilton. This frontline role involves greeting patients, answering calls, scheduling appointments, and handling non-clinical tasks to support practice operations.

Responsibilities include managing appointment flows, obtaining authorizations, communicating with patients, and ensuring data accuracy in EPIC systems. The position emphasizes patient experience and adherence to service standards.