Patient Intake & Scheduling Specialist

NYU Langone Hospitals; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Health in Brooklyn is seeking a Secretary I - Intake/Scheduler (FGP) to perform front-end administrative tasks, greet patients, answer calls, and schedule appointments. You will support practice operations and help ensure a positive patient experience.

The role emphasizes accurate scheduling, patient communications, and coordination with physicians, nurses, and office staff within the Faculty Group Practice.

Qualifications

• High School Diploma or equvalent, required.
• Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required.
• Basic knowledge of word processing, spreadsheet, database and Internet applications required.
• Light, accurate keyboarding skills required.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms.
• Obtains authorizations for services as needed.
• Answers calls and takes messages; routes queries to the right contact promptly.
• Handles faxes and mail; prepares standard letters and forms as needed.
• Supports patient access activities and ensures patient questions are directed correctly.
• Manages physician calendars and coordinates scheduling with care teams.
• Maintains confidentiality and HIPAA compliance in all patient-related activities.

Skills

Organizational skills

Communication skills

Customer service

General computer skills

Education

High School Diploma or equivalent

Job description

NYU Langone Health in Brooklyn is seeking a Secretary I - Intake/Scheduler (FGP) to perform front-end administrative tasks, greet patients, answer calls, and schedule appointments. You will support practice operations and help ensure a positive patient experience.

The role emphasizes accurate scheduling, patient communications, and coordination with physicians, nurses, and office staff within the Faculty Group Practice.