Intake & Resource Navigator

Community Action in Aroostook, Washington and Hancock Counties; Calais (ME); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Action in Aroostook, Washington and Hancock Counties in Calais, ME is seeking an Intake Specialist to help individuals and families access services. You will handle intake, assessments, referrals, service coordination and follow-up, entering data into software, maintaining client files, and scheduling appointments.

The role requires strong communication, data entry accuracy, and the ability to work with a diverse population; you will collaborate with the program team to ensure a

Qualifications

• Two years in a social service setting preferred.
• Excellent verbal and written communication skills required.
• Ability to work with diverse populations and adapt to client needs.
• Experience maintaining client files and confidentiality is essential.

Responsibilities

• Obtains household information and records into software systems; assess and prioritize needs.
• Identifies services and resources; acts as liaison and coordinates referrals.
• Performs data entry and keeps up-to-date with system changes.
• Maintains knowledge of program rules and guidelines per policy.

Skills

Excellent communication

Data entry

Microsoft Office

Customer service

Assessment

Attention to detail

Empathy

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office

Job description

Community Action in Aroostook, Washington and Hancock Counties in Calais, ME is seeking an Intake Specialist to help individuals and families access services. You will handle intake, assessments, referrals, service coordination and follow-up, entering data into software, maintaining client files, and scheduling appointments.

The role requires strong communication, data entry accuracy, and the ability to work with a diverse population; you will collaborate with the program team to ensure a