Intake & Resource Coordinator

Community Action in Aroostook, Washington and Hancock Counties; Maine; On-site; USD 32,000 - 52,000; Full time

Job summary

Community Action in Aroostook, Washington and Hancock Counties seeks an Intake Specialist to connect individuals and families with resources. You will conduct intake interviews, assess needs, coordinate services, and follow up with clients to ensure eligibility and access to programs.

Responsibilities include data entry, maintaining client files, scheduling appointments, and collaborating with agency teams to deliver comprehensive support.

Qualifications

• At least two years of experience in a social service-based program.
• Strong communication and interpersonal skills.
• Familiarity with intake processes and case coordination.

Responsibilities

• Obtain and record household information; assess needs and gather documents.
• Act as liaison between clients and referral programs; arrange services.
• Enter data into software systems and maintain client files.
• Schedule appointments and track follow-up on eligibility processes.
• Provide frontline customer service and direct inquiries to appropriate staff.

Skills

Verbal communication

Written communication

Listening skills

Customer service

Microsoft Office

Data entry

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office

Job description

Community Action in Aroostook, Washington and Hancock Counties seeks an Intake Specialist to connect individuals and families with resources. You will conduct intake interviews, assess needs, coordinate services, and follow up with clients to ensure eligibility and access to programs.

Responsibilities include data entry, maintaining client files, scheduling appointments, and collaborating with agency teams to deliver comprehensive support.