Intake & Resource Coordination Specialist

Aroostook County Action Program; Machias (ME); On-site; USD 38,000 - 46,000; Full time

Job summary

Aroostook County Action Program is seeking an Intake Specialist to assist individuals and families in connecting to resources. You will conduct intake interviews, assess needs, coordinate referrals, and ensure follow-up for program eligibility.

You will enter data into various software systems, maintain customer files, schedule appointments, and work with the team to provide a comprehensive, client-centered approach to meeting needs.

Qualifications

• Experience in social services or related field is preferred.
• Strong communication and customer-service skills.
• Proficiency with data entry and record-keeping systems.

Responsibilities

• Conduct intake interviews and assess client needs.
• Coordinate referrals and follow-up services.
• Enter data into software systems and maintain files.
• Schedule appointments and provide information to clients.

Skills

Verbal communication

Written communication

Listening skills

Customer service

Data entry

Microsoft Office

Problem solving

Teamwork

Education

High school diploma or equivalent

Associate's degree preferred

Tools

CRM software

Data entry systems

Microsoft Excel

Job description

Aroostook County Action Program is seeking an Intake Specialist to assist individuals and families in connecting to resources. You will conduct intake interviews, assess needs, coordinate referrals, and ensure follow-up for program eligibility.

You will enter data into various software systems, maintain customer files, schedule appointments, and work with the team to provide a comprehensive, client-centered approach to meeting needs.