Intake & Patient Experience Advocate

Spring Grove Recovery; Colorado Springs (CO); On-site; USD 21,000 - 28,000; Part time

Job summary

Spring Grove Recovery in Colorado Springs, CO is seeking an Intake Patient Engagement Specialist to welcome patients, gather intake information, and support admissions.

The ideal candidate is organized, calm under pressure, and able to coordinate with nursing, admissions, and clinical staff while maintaining HIPAA compliance.

This part-time role offers flexible shifts, the chance to make a meaningful difference in early treatment experiences, and a supportive team environment.

Qualifications

• High school diploma or GED required.
• Strong communication, interpersonal, and customer service skills.
• Calm, compassionate, and professional in challenging situations.
• Organizational skills with attention to detail.
• Basic computer skills including Microsoft Office and Teams.
• Maintain confidentiality and professional boundaries.
• Dependable attendance and teamwork.
• Ability to work in a fast-paced residential treatment environment.

Responsibilities

• Welcome incoming patients and assist them through the intake process.
• Ensure intake paperwork and documentation are completed accurately.
• Assist Intake Nurse with vital signs and screenings as allowed.
• Escort patients and transition them to treatment areas.
• Inventory and secure patient belongings per procedures.
• Maintain a clean, safe, welcoming intake lobby.
• Monitor safety and report concerns promptly.
• Use de-escalation techniques when needed.
• Assist with virtual appointments and assessments using Teams.
• Answer calls, assist visitors, and support administrative tasks.
• Maintain HIPAA-compliant patient records and confidentiality.
• Collaborate with nursing, admissions, and clinical staff.
• Follow policies and professional boundaries.
• Perform additional duties as assigned by the Patient Engagement Manager.

Skills

Strong communication

Customer service

Organizational skills

Microsoft Office

Microsoft Teams

Confidentiality

Team player

Stay calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Job description

Spring Grove Recovery in Colorado Springs, CO is seeking an Intake Patient Engagement Specialist to welcome patients, gather intake information, and support admissions.

The ideal candidate is organized, calm under pressure, and able to coordinate with nursing, admissions, and clinical staff while maintaining HIPAA compliance.

This part-time role offers flexible shifts, the chance to make a meaningful difference in early treatment experiences, and a supportive team environment.