Intake Coordinator

Oak-Grove-Recovery; Westerville (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Oak Grove Recovery seeks an Intake Coordinator to support our Residential Treatment Programs. You will greet patients, conduct new patient intakes, complete paperwork, and ensure safe storage of belongings.

Based in Westerville, OH, this full-time role requires calm under pressure, teamwork, and reliable shift coverage. You will report to the Patient Engagement Manager and collaborate with the treatment team to provide a smooth intake experience.

Qualifications

• High School Diploma, GED, or equivalent experience.
• 1+ year of experience working with substance abuse populations strongly preferred.
• Ability to stay calm in stressful or high-risk situations.
• Comfort with conflict required.

Responsibilities

• Stationed in the lobby; at least one Intake Coordinator must be present at all times during assigned hours.
• Sole team member authorized to conduct new patient intakes.
• Monitor Intake Thread for incoming patients.
• Greet patients outside the lobby door; for patients arriving by Uber, set an alarm and interrupt other intakes to greet the patient.
• Complete consents and intake paperwork.
• Review Welcome Packet, provide towels and other critical items to patient.
• Complete urine drug screen and skin search on patient.
• Work as a highly dependable, independent member of the treatment team.
• Report directly to the Patient Engagement Manager.

Skills

Calm under pressure

Conflict management

Education

High School Diploma, GED, or equivalent experience

Job description

EOE Statement we are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Intake Coordinator

Our company operates Residential Treatment Programs for individuals with Substance Abuse Disorder. We seek not merely to restore sobriety but to transform our patients' worlds from a state of everlasting darkness to vibrant technicolor. We believe that treatment is local, individualized, holistic, and relational. We are currently in several states and rapidly growing nationally.

Responsibilities

• Stationed in the lobby; at least one Intake Coordinator must be present at all times during assigned hours
• Sole team member authorized to conduct new patient intakes
• Monitor Intake Thread for incoming patients
• Greet patients outside the lobby door; for patients arriving by Uber, set an alarm and interrupt other intakes to greet the patient
• Confirm patient arrival within 5 minutes on Intake Thread
• Immediately gather patient phone and valuables for safe storage during intake
• Tag patient luggage; ensure lead Patient Engagement Specialist places luggage in luggage room within 10 minutes of patient arrival
• Complete consents and intake paperwork
• Review Welcome Packet, provide towels and other critical items to patient
• If two Intake Coordinators are present and fewer than 5 intakes are scheduled, one may be reassigned if other Patient Engagement Specialists call off shift
• Complete urine drug screen and skin search on patient
• Perform all other tasks as assigned by supervisor
• Work as a highly dependable, independent member of the treatment team
• Work cooperatively with all levels of employees and management
• Be a committed team player willing to learn new skills
• Report directly to the Patient Engagement Manager

Position Requirements

• High School Diploma, GED, or equivalent experience
• 1+ year of experience working with substance abuse populations strongly preferred
• Ability to stay calm in stressful or high-risk situations
• Comfort with conflict required
• Commitment to drug-free lifestyle and responsible alcohol use is essential
• Authorization to work in the US is required

Position Details

• Full-Time/Part-Time Full-Time
• Shift Nights
• Position Intake Coordinator
• Division Oak Grove Recovery
• Number of Openings 2
• Exempt/Non-Exempt Exempt
• Hiring Manager(s) Julie Cottrell
• Location PCMH
• This position is currently accepting applications.

We respect the time and energy it takes to apply for the next step on your career path and will make every effort to contact you promptly after receiving your application. Thank you for your consideration and interest in working with us.