Intake Patient Engagement Specialist

Spring Grove Recovery; Colorado Springs (CO); Presencial; USD 21.000 - 28.000; A tiempo parcial

Descripción de la vacante

Spring Grove Recovery in Colorado Springs, CO is seeking an Intake Patient Engagement Specialist to welcome patients, gather intake information, and support admissions.

The ideal candidate is organized, calm under pressure, and able to coordinate with nursing, admissions, and clinical staff while maintaining HIPAA compliance.

This part-time role offers flexible shifts, the chance to make a meaningful difference in early treatment experiences, and a supportive team environment.

Formación

• High school diploma or GED required.
• Strong communication, interpersonal, and customer service skills.
• Calm, compassionate, and professional in challenging situations.
• Organizational skills with attention to detail.
• Basic computer skills including Microsoft Office and Teams.
• Maintain confidentiality and professional boundaries.
• Dependable attendance and teamwork.
• Ability to work in a fast-paced residential treatment environment.

Responsabilidades

• Welcome incoming patients and assist them through the intake process.
• Ensure intake paperwork and documentation are completed accurately.
• Assist Intake Nurse with vital signs and screenings as allowed.
• Escort patients and transition them to treatment areas.
• Inventory and secure patient belongings per procedures.
• Maintain a clean, safe, welcoming intake lobby.
• Monitor safety and report concerns promptly.
• Use de-escalation techniques when needed.
• Assist with virtual appointments and assessments using Teams.
• Answer calls, assist visitors, and support administrative tasks.
• Maintain HIPAA-compliant patient records and confidentiality.
• Collaborate with nursing, admissions, and clinical staff.
• Follow policies and professional boundaries.
• Perform additional duties as assigned by the Patient Engagement Manager.

Conocimientos

Strong communication

Customer service

Organizational skills

Microsoft Office

Microsoft Teams

Confidentiality

Team player

Stay calm under pressure

Educación

High school diploma or GED

Herramientas

Microsoft Office

Microsoft Teams

Descripción del empleo

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Spring Grove Recovery

Intake Patient Engagement Specialist

Location: Colorado Springs, CO
Department: Patient Engagement / Admissions
Schedule: Various shifts, including weekends and holidays
Employment Type: Part-Time

Join Our Team and Make a Difference!

At Spring Grove Recovery, we believe that recovery begins with compassion, dignity, and a supportive environment. We are looking for a dependable, compassionate, and motivated Intake Patient Engagement Specialist to join our team.

As an Intake Patient Engagement Specialist, you will be one of the first people our patients meet when they arrive for treatment. You will play an essential role in helping individuals feel welcomed, respected, and supported during one of the most important steps in their recovery journey.

The ideal candidate is organized, patient-focused, professional, and able to remain calm in a fast-paced behavioral health environment.

Key Responsibilities

• Welcome incoming patients and assist them throughout the admission and intake process.
• Ensure all intake paperwork, identification, consent forms, and required documentation are completed accurately.
• Assist the Intake Nurse with vital signs, breathalyzer testing, and drug screenings as authorized by training and facility policy.
• Escort patients throughout the admission process and assist with transitioning them to their assigned treatment areas.
• Inventory, document, and secure patient belongings in accordance with facility procedures.
• Maintain a clean, organized, safe, and welcoming intake lobby.
• Monitor patient safety and promptly report medical, behavioral, or security concerns.
• Use appropriate de-escalation techniques when assisting patients experiencing emotional distress.
• Assist patients with virtual appointments and assessments using Microsoft Teams.
• Answer incoming calls, assist visitors, and support administrative tasks.
• Maintain accurate patient records while ensuring HIPAA compliance and confidentiality.
• Communicate effectively with nursing, admissions, clinical staff, and the Patient Engagement team.
• Follow all facility policies, safety procedures, and professional boundaries.
• Perform additional duties as assigned by the Patient Engagement Manager.

Position Requirements

Qualifications

Required:

• High school diploma or GED.
• Strong communication, interpersonal, and customer service skills.
• Ability to remain calm, compassionate, and professional in challenging situations.
• Strong organizational skills and attention to detail.
• Basic computer skills, including Microsoft Office and Teams.
• Ability to maintain confidentiality and professional boundaries.
• Dependable attendance, punctuality, and willingness to work as part of a team.
• Ability to work in a fast-paced residential treatment environment.

Preferred:

• At least one year of experience in behavioral health, substance use disorder treatment, residential care, healthcare, or a related field.
• Experience with patient admissions, intake procedures, or healthcare documentation.
• Crisis intervention or de-escalation training.
• Knowledge of HIPAA and patient confidentiality requirements.
• Understanding of substance use disorders and the recovery process.
• What We're Looking For
• We are seeking someone who:
• Has a genuine passion for helping others.
• Treats every patient with compassion, dignity, and respect.
• Demonstrates professionalism, accountability, and reliability.
• Can manage multiple responsibilities while maintaining attention to detail.
• Works well with nursing, admissions, and other healthcare professionals.
• Understands the importance of patient safety and confidentiality.
• Is committed to supporting a positive and respectful treatment environment.

Physical and Work Requirements

• Ability to stand, walk, and move throughout the facility during assigned shifts.
• Ability to assist with patient escorts and intake-related activities.
• Ability to respond appropriately to emergencies and challenging patient situations.
• Ability to perform essential job duties with or without reasonable accommodation.

Why Join Spring Grove Recovery?

At Spring Grove Recovery, you'll be part of a team dedicated to helping individuals overcome substance use disorders and build healthier futures.

We value compassion, teamwork, professionalism, and accountability. Every member of our team plays an important role in creating a safe, supportive, and welcoming environment for our patients.

If you are passionate about helping others and want to make a meaningful difference in people's lives, we encourage you to apply!

Equal Employment Opportunity

Spring Grove Recovery is an Equal Opportunity Employer. We are committed to maintaining a diverse and inclusive workplace and providing equal employment opportunities to all qualified applicants without regard to any legally protected status.

Full-Time/Part-Time Part-Time

Shift Various Shifts

Position Intake Patient Engagement Specialist

Division Spring Grove Recovery

Number of Openings 1

Exempt/Non-Exempt Non-Exempt

Hiring Manager(s) Megan Barrow

Location Briargate

This position is currently accepting applications.