Intake & Housing Support Specialist

Primary Health Care, Inc.; Des Moines (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

4 weeks PTO

Paid holidays

License/certification reimbursement

Education reimbursement

401k with company match

Medical insurance

Vision insurance

Life & disability insurance

Flexible spending & HSA

Additional insurance

Job summary

Primary Health Care, Inc. in Des Moines, IA, seeks a Centralized Intake Worker to support the Homeless Support Services Department. You will conduct intake interviews, assess housing placement needs, and coordinate referrals with community agencies.

This role emphasizes top‑notch customer service, data accuracy in HMIS, and adherence to policies. A Bachelor's degree and strong communication skills are required, with opportunity for professional growth and comprehensive benefits.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Strong customer service orientation with commitment to service excellence.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and team orientation with diverse individuals.
• Proficient with Microsoft Office applications and general computer skills.
• Detail oriented with high degree of accuracy.
• Organization and prioritization skills.
• Professionalism in all interactions and ability to maintain composure.

Responsibilities

• Assists clients with housing related needs, providing excellent customer service.
• Provides referrals to clients based on eligibility for programs and/or resources.
• Enters data into HMIS per CI policies and procedures.
• Follows all policies including grantor requirements; maintains confidentiality.
• Responds to clients via phone or in person and records notes in HMIS accurately.

Skills

Customer service

Communication

Interpersonal skills

Organization

Attention to detail

Professionalism

Teamwork

Education

Bachelor's degree or equivalent

Tools

HMIS

Microsoft Office

Job description

Primary Health Care, Inc. in Des Moines, IA, seeks a Centralized Intake Worker to support the Homeless Support Services Department. You will conduct intake interviews, assess housing placement needs, and coordinate referrals with community agencies.

This role emphasizes top‑notch customer service, data accuracy in HMIS, and adherence to policies. A Bachelor's degree and strong communication skills are required, with opportunity for professional growth and comprehensive benefits.