Intake & Housing Support Specialist

FQHC Talent; Des Moines (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

PTO & holidays

License reimbursement

CE reimbursement

401k match

Medical insurance

Vision insurance

Life & disability insurance

FSAs/HSA

Supplemental insurance

Job summary

Primary Health Care (PHC) in Des Moines, IA, is seeking a Centralized Intake Worker to support Homeless Support Services by handling intake interviews, assessments, and referrals to housing programs. The role emphasizes quality customer service, accurate data entry, and coordination with team members to connect clients with community resources and shelters.

The ideal candidate will have a Bachelor's degree or equivalent, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.

Responsibilities

• Assists clients with housing related needs, providing excellent customer service.
• Provides referrals to clients based on client eligibility for programs and/or mainstream resources.
• Enters data into HMIS in accordance with Centralized Intake policies and procedures.
• Follows all policies and procedures including but not limited to CI and PHC policies, all grantor policies or requirements; ensures confidentiality.
• Answers and responds to clients via phone calls or in-person interactions in a timely manner; records information and enters client contact notes in HMIS accurately.

Skills

Customer service

Communication

Interpersonal skills

Microsoft Office

Detail oriented

Organization

Empathy

Professionalism

Education

Bachelor's degree or equivalent

Preferred: Bachelor's degree in health care related field

Tools

HMIS

Job description

Primary Health Care (PHC) in Des Moines, IA, is seeking a Centralized Intake Worker to support Homeless Support Services by handling intake interviews, assessments, and referrals to housing programs. The role emphasizes quality customer service, accurate data entry, and coordination with team members to connect clients with community resources and shelters.

The ideal candidate will have a Bachelor's degree or equivalent, strong communication skills, and proficiency with Microsoft Office.