Centralized Intake Worker

Primary Health Care, Inc (PHC); Des Moines (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

4 weeks PTO in first year

Paid holidays

401k with company match

Medical insurance (PHC pays ~80%)

Vision insurance

Life & disability insurance

Flexible spending & health savings

Job summary

Primary Health Care, Inc (PHC) is seeking a Centralized Intake Worker in Des Moines, IA. You will perform intake interviews, assessments, and referrals to housing programs within PHC’s Homeless Support Services.

This role emphasizes high-quality customer service, accurate data entry in HMIS, and confidentiality. We offer paid time off, holidays, and growth through PHC University and training programs.

Qualifications

• Required: Bachelor’s degree or equivalent combination of education and experience.
• Strong customer service orientation with commitment to service excellence.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and teamwork with diverse individuals.
• Proficient using Microsoft Office and general computer skills.
• Detail oriented with high accuracy.
• Organizational and prioritization skills.
• Professionalism and empathetic interaction with others.

Responsibilities

• Complete Centralized Intake interviews, assessments, and referrals.
• Coordinate housing placement and access income streams for homelessness services.
• Enter data into HMIS per CI policies and procedures.
• Maintain confidentiality and follow grantor and PHC policies.
• Respond to clients via phone/in-person and document contact notes in HMIS.

Skills

Customer service orientation

Written & verbal communication

Interpersonal skills

Organization & prioritization

Microsoft Office

Data entry

Empathy

Education

Bachelor’s degree or equivalent

Preferred health care/related degree

Tools

HMIS

Microsoft Office

Job description

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference!

Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.

As a Centralized Intake Worker, you will be responsible for completing Centralized Intake interviews, assessments, and placement and referral activities in the PHC Homeless Support Services Department or in the community to assist with housing placement, case management, and locate income streams to prevent or respond to homelessness. Provides quality customer service, ensures accurate client data, and coordinates with team members to provide referrals to community agencies, emergency shelters, and housing programs. Demonstrates iCare values in daily work.

What's Great About this Position?

Will work autonomously in a supportive team environment, have continuous opportunities for community engagement and education, get to interact with new clients every day and not hold ongoing caseload.

Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well.

Continue to develop your skills and grow your career through PHC’s training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs.

What You Will Do

• Assists clients with housing related needs, providing excellent customer service.
• Provides referrals to clients based on client eligibility for programs and/or mainstream resources.
• Enters data into HMIS in accordance with Centralized Intake (CI) policies and procedures.
• Follows all policies and procedures including but not limited to CI and PHC policies, all grantor policies or requirements; ensures compliance. Maintains confidentiality except in specific situations such as signed releases by the clients or in situations of actual or threatened harm by or to the client.
• Answers and responds to clients via phone calls or in-person interactions in a timely manner; records information and enters client contact notes in HMIS accurately.

Qualifications You Need to Bring

Required:

• Bachelor’s degree or equivalent combination of education and experience (if allowed by granting agency).
• Strong customer service orientation with commitment to service excellence.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and team orientation with ability to work collaboratively and build/maintain professional relationships at all levels with a diverse group of individuals.
• Proficient using Microsoft Office applications and general computer skills.
• Detail oriented with high degree of accuracy.
• Organization and prioritization skills.
• Demonstrates professionalism with ability to interact with others in an empathetic manner and maintain composure in all situations.
• Licenses & Certifications: Valid Chauffeur’s Driver’s License; current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the State of Iowa. All are to be obtained during introductory period if not current.

[If applicable, *Must be obtained within Introductory Period if not current]

Preferred:

• Bachelor’s degree in health care, psychology, counseling, mental health, human services, or related field.Continuing education in housing and homelessness.
• Work experience with vulnerable populations, including people experiencing homelessness.
• Community Health Center experience.
• Demonstrated competency using HMIS.
• Experience with homeless system in Polk County.
• Knowledge of program terminology.
• Ability to effectively use HMIS system to document all client contact.

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically$17.00 - $21.25per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of$25.50per hour. PHC also offers a comprehensive benefits package, including:

• Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
• License/certification fee reimbursement
• Paid time off for continuing education & continuing education reimbursement
• 401k with company match
• Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)
• Vision insurance
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounts on pet insurance

Visithttps://phciowa.org/careersfor a summary of PHC’s benefits.

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