Housing Access & Intake Specialist

Primary Health Care Inc; Des Moines (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

4 weeks PTO

Paid holidays

License/certification reimbursement

Continuing education reimbursement

401k with company match

Medical insurance - PHC Pays

Vision insurance

Life & disability insurance

Flexible spending & health savings

Supplemental accident & critical Ills

Job summary

Primary Health Care Inc is seeking a Centralized Intake Worker in Des Moines, IA. You will complete intake interviews, assessments, and placements to support housing placement, case management, and access to income streams for homelessness services. You will enter data, coordinate referrals, and uphold iCare values.

You will work autonomously within a supportive team and gain opportunities for community engagement. Benefits include PTO, paid holidays, and PHC training programs.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Strong customer service orientation with commitment to service excellence.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and team orientation with ability to work collaboratively and build relationships with a diverse group.
• Proficient using Microsoft Office applications and general computer skills.
• Detail oriented with high degree of accuracy.
• Organization and prioritization skills.
• Demonstrates professionalism with ability to interact with others in an empathetic manner and maintain composure.

Responsibilities

• Assists clients with housing related needs, providing excellent customer service.
• Provides referrals to clients based on client eligibility for programs and/or mainstream resources.
• Enters data into HMIS in accordance with Centralized Intake policies and procedures.
• Follows all policies and procedures including CI and PHC policies; ensures confidentiality except in signed releases or harm situations.
• Answers and responds to clients via phone or in-person interactions in a timely manner; records information and enters client contact notes in HMIS accurately.

Skills

Customer service

Communication

Interpersonal skills

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

HMIS

Job description

Primary Health Care Inc is seeking a Centralized Intake Worker in Des Moines, IA. You will complete intake interviews, assessments, and placements to support housing placement, case management, and access to income streams for homelessness services. You will enter data, coordinate referrals, and uphold iCare values.

You will work autonomously within a supportive team and gain opportunities for community engagement. Benefits include PTO, paid holidays, and PHC training programs.