Housing Access & Intake Specialist

Primary Health Care, Inc (PHC); Des Moines (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

4 weeks PTO in first year

Paid holidays

401k with company match

Medical insurance (PHC pays ~80%)

Vision insurance

Life & disability insurance

Flexible spending & health savings

Job summary

Primary Health Care, Inc (PHC) is seeking a Centralized Intake Worker in Des Moines, IA. You will perform intake interviews, assessments, and referrals to housing programs within PHC’s Homeless Support Services.

This role emphasizes high-quality customer service, accurate data entry in HMIS, and confidentiality. We offer paid time off, holidays, and growth through PHC University and training programs.

Qualifications

• Required: Bachelor’s degree or equivalent combination of education and experience.
• Strong customer service orientation with commitment to service excellence.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and teamwork with diverse individuals.
• Proficient using Microsoft Office and general computer skills.
• Detail oriented with high accuracy.
• Organizational and prioritization skills.
• Professionalism and empathetic interaction with others.

Responsibilities

• Complete Centralized Intake interviews, assessments, and referrals.
• Coordinate housing placement and access income streams for homelessness services.
• Enter data into HMIS per CI policies and procedures.
• Maintain confidentiality and follow grantor and PHC policies.
• Respond to clients via phone/in-person and document contact notes in HMIS.

Skills

Customer service orientation

Written & verbal communication

Interpersonal skills

Organization & prioritization

Microsoft Office

Data entry

Empathy

Education

Bachelor’s degree or equivalent

Preferred health care/related degree

Tools

HMIS

Microsoft Office

Job description

Primary Health Care, Inc (PHC) is seeking a Centralized Intake Worker in Des Moines, IA. You will perform intake interviews, assessments, and referrals to housing programs within PHC’s Homeless Support Services.

This role emphasizes high-quality customer service, accurate data entry in HMIS, and confidentiality. We offer paid time off, holidays, and growth through PHC University and training programs.