Intake & Front Desk Lead: Scheduling & Patient Experience

NYU Grossman School of Medicine; New York (NY); On-site; USD 62,000 - 63,000; Full time

Job summary

NYU Grossman School of Medicine in New York, NY, seeks a Secretary II-Intake/Scheduler to support practice operations by greeting patients, answering calls, scheduling appointments, and assisting with onboarding of new front desk staff. The role emphasizes accuracy, patient-centered service, and adherence to privacy standards.

Qualified candidates will have a High School diploma, at least 3 years of secretarial experience, and strong organizational and communication skills.

Qualifications

• High School diploma required.
• Three years of relevant secretarial/clerical experience.
• Light, accurate keyboarding skills.

Responsibilities

• Greets patients professionally in person and on the phone.
• Optimizes provider schedules and patient access with efficient scheduling templates.
• Maintains patient records and ensures HIPAA compliance.
• Verifies insurance information and collects necessary data for scheduling.
• Monitors and supports check-in/check-out processes and patient flow.
• Trains and supports onboarding of new front desk staff.

Skills

Secretarial experience

Customer service

Attention to detail

Interpersonal skills

Communication skills

Job description

NYU Grossman School of Medicine in New York, NY, seeks a Secretary II-Intake/Scheduler to support practice operations by greeting patients, answering calls, scheduling appointments, and assisting with onboarding of new front desk staff. The role emphasizes accuracy, patient-centered service, and adherence to privacy standards.

Qualified candidates will have a High School diploma, at least 3 years of secretarial experience, and strong organizational and communication skills.