Intake & Scheduling Lead - Medical Front Desk

NYU Langone Health; New York (NY); On-site; USD 56,000 - 68,000; Full time

Job summary

NYU Langone Health's Chelsea-based Faculty Group Practice seeks a Secretary II - Intake/Scheduler to support patient access, registration, and scheduling. You will greet patients, manage front desk operations, and contribute to onboarding and training for new staff.

The role requires strong organizational and communication skills, a high school diploma, and medical clerical experience. You will work within a busy outpatient environment emphasizing patient experience and HIPAA compliance.

Qualifications

• High School diploma required.
• Three years of relevant medical clerical experience.
• Knowledge of medical terminology.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal and communications skills required.

Responsibilities

• Greets patients professionally in person and by phone.
• Schedules routine appointments and follow-ups; supports onboarding of new front desk staff.
• Establishes efficient scheduling templates to optimize provider calendars.
• Maintains patient records and HIPAA-compliant information handling.
• Verifies insurance information and assists with scheduling and billing.
• Scans documents into the Epic system and supports front desk workflows.
• Monitors appointment reports and assists with patient access and experience.

Skills

Interpersonal skills

Communication

Organizational skills

Customer service

Telephone etiquette

Education

High School diploma

Tools

Epic

Check Mate kiosks

MyChart

Job description

NYU Langone Health's Chelsea-based Faculty Group Practice seeks a Secretary II - Intake/Scheduler to support patient access, registration, and scheduling. You will greet patients, manage front desk operations, and contribute to onboarding and training for new staff.

The role requires strong organizational and communication skills, a high school diploma, and medical clerical experience. You will work within a busy outpatient environment emphasizing patient experience and HIPAA compliance.