Intake & Scheduling Lead - Front Desk

NYU Grossman School of Medicine; New York (NY); On-site; USD 56,000 - 68,000; Full time

Job summary

NYU Grossman School of Medicine is seeking a Secretary II - Intake/Scheduler (FGP) to join the Chelsea, Manhattan site. The role supports front-end operations, greets patients, answers calls, schedules appointments and assists with onboarding new hires.

You will act as a front desk lead, training staff and ensuring smooth patient access. Responsibilities include optimizing schedules, updating patient records in Epic, verifying insurance and guiding patients through the visit process while

Qualifications

• High School diploma is required.
• Three years of relevant medical clerical experience.
• Knowledge of medical terminology.
• Light, accurate keyboarding skills required.
• Excellent organizational, interpersonal and communications skills required.

Responsibilities

• Greet patients professionally in person and on the phone.
• Schedule patient appointments and manage front desk operations.
• Update and retrieve patient records in the Epic system.
• Verifies insurance information and assists with billing and denials as needed.
• Provide training and onboarding support for new front desk staff.

Skills

Medical terminology

Typing/keyboard skills

Organizational skills

Interpersonal skills

Communication skills

Education

High School diploma

Job description

NYU Grossman School of Medicine is seeking a Secretary II - Intake/Scheduler (FGP) to join the Chelsea, Manhattan site. The role supports front-end operations, greets patients, answers calls, schedules appointments and assists with onboarding new hires.

You will act as a front desk lead, training staff and ensuring smooth patient access. Responsibilities include optimizing schedules, updating patient records in Epic, verifying insurance and guiding patients through the visit process while