Intake & Scheduling Lead — Front Desk Specialist

NYU Grossman School of Medicine; New York (NY); On-site; USD 62,000 - 63,000; Full time

Job summary

NYU Grossman School of Medicine is seeking a Secretary II-Intake/Sched in Manhattan, Neurology, to support front desk operations. This role greets patients, answers calls, schedules appointments, and assists with onboarding of new hires.

The ideal candidate will have a High School diploma and at least three years of secretarial experience, strong keyboarding, and excellent communication skills. Prior medical office experience is preferred.

Qualifications

• High School diploma required and three years of secretarial/clerical experience.
• Light, accurate keyboarding skills required.
• Knowledge of medical terminology preferred.
• Knowledge of computer-based scheduling/appointment programs preferred.
• Excellent telephone skills and prior physician practice experience preferred.

Responsibilities

• Greets patients and answers calls in a professional manner.
• Manages scheduling, enrollment, and registration workflows.
• Maintains patient records in Epic and family information updates.
• Verifies insurance information and assists with billing readiness.
• Ensures front desk operations run smoothly and trains new staff.

Skills

Keyboarding

Interpersonal skills

Communication skills

Telephone skills

Education

High School diploma

Job description

NYU Grossman School of Medicine is seeking a Secretary II-Intake/Sched in Manhattan, Neurology, to support front desk operations. This role greets patients, answers calls, schedules appointments, and assists with onboarding of new hires.

The ideal candidate will have a High School diploma and at least three years of secretarial experience, strong keyboarding, and excellent communication skills. Prior medical office experience is preferred.