Patient Access & Scheduling Specialist

NYU Grossman School of Medicine; New York (NY); On-site; USD 57,000 - 58,000; Full time

Job summary

NYU Grossman School of Medicine is seeking a Sec I-Intake/Scheduler to handle front-end administrative tasks for practice operations, including greeting patients, scheduling visits, and processing authorizations.

The role emphasizes patient experience, accuracy in scheduling, and collaboration with physicians and staff. A High School Diploma and strong communication skills are essential; familiarity with scheduling systems is preferred.

Qualifications

• High School Diploma required; strong organizational and communication skills essential.
• Experience with front-end patient scheduling and office operations preferred.
• Ability to manage multiple tasks and coordinate with physicians, staff and patients.

Responsibilities

• Greet patients, answer calls, schedule appointments and manage waitlists.
• Obtain referrals and authorizations; handle messages and faxes.
• Coordinate with physicians and staff; train junior colleagues when needed.
• Promote patient access initiatives and MyChart use; maintain appointment workflows.

Skills

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Multitasking

Teamwork

Education

High School Diploma

Tools

Word processing

Spreadsheets

Databases

Internet applications

Scheduling software

Job description

NYU Grossman School of Medicine is seeking a Sec I-Intake/Scheduler to handle front-end administrative tasks for practice operations, including greeting patients, scheduling visits, and processing authorizations.

The role emphasizes patient experience, accuracy in scheduling, and collaboration with physicians and staff. A High School Diploma and strong communication skills are essential; familiarity with scheduling systems is preferred.