Front Desk Lead: Medical Intake & Scheduling

NYU Grossman School of Medicine; New York (NY); On-site; USD 62,000 - 63,000; Full time

Job summary

NYU Grossman School of Medicine is seeking a Secretary II-Intake/Scheduler to support Neurology practice operations in Manhattan. The role involves greeting patients, answering calls, scheduling appointments, updating records, and assisting with front desk tasks.

You will train new front desk staff and help ensure a smooth patient experience. Minimum qualifications include a High School diploma and 3 years of secretarial/clerical experience, with strong organizational and communication skills.

Qualifications

• High School diploma and three years of secretarial/clerical experience.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal and communications skills.
• Knowledge of medical terminology (preferred).
• Experience with medical scheduling software (EPIC) (preferred).

Responsibilities

• Greet patients professionally in person and on the phone.
• Schedule and optimize provider appointments.
• Maintain patient records and verify insurance.
• Enroll patients in Patient Secure and promote Check Mate kiosks.

Skills

Patient interaction

Scheduling

HIPAA compliance

Front desk leadership

Education

High School diploma

Tools

Epic EMR

Job description

NYU Grossman School of Medicine is seeking a Secretary II-Intake/Scheduler to support Neurology practice operations in Manhattan. The role involves greeting patients, answering calls, scheduling appointments, updating records, and assisting with front desk tasks.

You will train new front desk staff and help ensure a smooth patient experience. Minimum qualifications include a High School diploma and 3 years of secretarial/clerical experience, with strong organizational and communication skills.