Patient Access Scheduler I: Front Desk & Admin Support

NYU Grossman School of Medicine; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Grossman School of Medicine in Manhattan, Chelsea, is seeking a Secretary I - Intake/Scheduler to support practice operations by greeting patients, scheduling appointments, answering calls, and handling administrative duties. The role emphasizes patient experience, HIPAA compliance, and effective communication.

Minimum qualifications include a High School Diploma and strong organizational and customer service skills, with familiarity in EPIC and MyChart to manage registrations and scheduling

Qualifications

• High School Diploma required.
• Excellent organizational, interpersonal, and verbal/written communications skills.
• Strong customer service orientation.
• Familiarity with EPIC and MyChart scheduling tools.

Responsibilities

• Schedules appointments for visits and procedures and manages waitlists.
• Answers calls, greets patients, and routes messages clearly and promptly.
• Obtains authorizations for services and coordinates with providers.
• Maintains physician calendars and prepares routine letters and forms.
• Promotes patient experience, HIPAA compliance, and proper access procedures.

Skills

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Education

High School Diploma

Tools

EPIC

MyChart

Job description

NYU Grossman School of Medicine in Manhattan, Chelsea, is seeking a Secretary I - Intake/Scheduler to support practice operations by greeting patients, scheduling appointments, answering calls, and handling administrative duties. The role emphasizes patient experience, HIPAA compliance, and effective communication.

Minimum qualifications include a High School Diploma and strong organizational and customer service skills, with familiarity in EPIC and MyChart to manage registrations and scheduling