Front Desk Lead: Intake & Scheduling

NYU Langone Health; New York (NY); Sur place; USD 62 000 - 63 000; Plein temps

Résumé du poste

NYU Langone Health's Grossman School of Medicine is seeking a Secretary II-Intake/Scheduler to support front-end operations, greet patients, answer calls, and schedule appointments in a busy clinical setting. You will serve as a front desk lead, provide onboarding support for new hires, verify insurance, collect co-pays, and ensure accurate patient records in Epic.

This role requires a High School diploma and three years of secretarial/clerical experience, with excellent organization and

Qualifications

• High School diploma required.
• Three years of secretarial/clerical experience.
• Strong organizational and communication skills.
• Experience with Epic or patient management systems is a plus.

Responsabilités

• Greets patients professionally in person and on the phone.
• Answers questions and/or refers questions to the appropriate contact.
• Optimizes provider schedules and patient access with efficient scheduling templates.
• Promotes a positive patient experience and ensures HIPAA compliance.
• Enrolls patients in Patient Secure and promotes Check Mate kiosks.
• Performs intake functions including registration and co-payment collection.

Connaissances

Customer service

Scheduling appointments

HIPAA compliance

Front desk operations

Communication skills

Formation

High School Diploma

Description du poste

NYU Langone Health's Grossman School of Medicine is seeking a Secretary II-Intake/Scheduler to support front-end operations, greet patients, answer calls, and schedule appointments in a busy clinical setting. You will serve as a front desk lead, provide onboarding support for new hires, verify insurance, collect co-pays, and ensure accurate patient records in Epic.

This role requires a High School diploma and three years of secretarial/clerical experience, with excellent organization and