Intake Coordinator - Welcoming Admissions & Care

Socket.dev; Kennett Square (Chester County); On-site; USD 25,000 - 26,000; Full time

Job summary

Bowling Green Brandywine is seeking an Intake Specialist to manage the intake process for incoming admissions. You will liaise with the admissions team, coordinate tours, and help orient new clients to the facility, ensuring a smooth arrival and proper documentation.

The role requires excellent communication and customer service skills, ability to work with families, and collaboration with on-site clinical staff to schedule treatment plans.

Qualifications

• High school diploma or GED.
• 1–2 years of experience in patient care in a substance use/behavioral health setting preferred.
• Excellent communication and customer service skills; ability to use required computer programs.
• CPR and/or First-Aid certification as required by facility.

Responsibilities

• Liaise with client/family of potential admissions to address questions and concerns.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for approvals and travel plans as applicable.
• Establish professional rapport with client to ensure they feel welcomed on arrival.
• Support arrival process including coordinating assessment/bed placement and searches for prohibited items.
• Orient client to the facility and milieu.
• Liaise with direct care/nursing/clinical team to set up treatment plan/schedule as needed.
• Ensure intake paperwork is completed in a timely fashion and documentation is maintained.
• Discuss client’s financial responsibility and take payment as applicable.
• Provide exceptional customer service in line with Acadia Healthcare standards.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Education

High school diploma or GED

1–2 years in patient care/behavioral health

Tools

Unspecified software

Job description

Bowling Green Brandywine is seeking an Intake Specialist to manage the intake process for incoming admissions. You will liaise with the admissions team, coordinate tours, and help orient new clients to the facility, ensuring a smooth arrival and proper documentation.

The role requires excellent communication and customer service skills, ability to work with families, and collaboration with on-site clinical staff to schedule treatment plans.