Onsite Intake & Admissions Specialist

Banyan Treatment Center; Lisle, Northern (IL, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Banyan Treatment Center is seeking an organized Intake Coordinator to support admissions operations for the Behavioral Health Support team. This onsite role coordinates intake workflows, manages documentation, and serves as a compassionate contact for clients, families, and referral partners.

The role supports admissions flow, maintains compliant records, and ensures a smooth transition into care while upholding Joint Commission standards.

Qualifications

• One to two years of experience in behavioral health, substance use treatment, healthcare coordination, or healthcare-based customer service.
• Strong administrative, organizational, and time-management skills.
• Excellent verbal and written communication skills with the ability to build rapport quickly.
• Working knowledge of confidentiality laws, accreditation requirements, and Joint Commission standards.
• Experience with customer service, intake coordination, or sales support functions.

Responsibilities

• Monitor Salesforce for new inquiries and pending admissions requiring onsite intake support.
• Support lead progression through timely follow-up, intake assistance, and accurate documentation.
• Communicate effectively with referral sources, utilization reviewers, and case managers to support admissions workflows.
• Create and maintain potential admission files in the Kipu EMR.
• Upload, organize, and track required intake documentation and referrals details.
• Assist in obtaining all required consents, identification, and financial documentation prior to admission.
• Maintain accurate, complete, and compliant records per Joint Commission standards.
• Maintain onsite intake tracking tools with travel details, bed availability, client summaries, and contact information.
• Serve as an onsite point of contact for clients, families, visitors, and referral partners.
• Communicate intake steps and expectations clearly using trauma-informed, client-centered language.
• Address questions and concerns with professionalism and empathy.
• Maintain confidentiality and professionalism in all interactions.
• Assist with intake calls and screenings as needed.
• Coordinate client travel logistics with BHT supervisors.
• Collaborate with Behavioral Health Support, Admissions, Clinical, and Facility teams.
• Maintain competencies related to intake processes and documentation.

Skills

Customer service

Administrative skills

Communication skills

Time management

Trauma-informed communication

Education

High school diploma or equivalent

Associate's degree or higher

Tools

Kipu EMR

Salesforce

Job description

Banyan Treatment Center is seeking an organized Intake Coordinator to support admissions operations for the Behavioral Health Support team. This onsite role coordinates intake workflows, manages documentation, and serves as a compassionate contact for clients, families, and referral partners.

The role supports admissions flow, maintains compliant records, and ensures a smooth transition into care while upholding Joint Commission standards.