Intake Specialist

Bowling Green Brandywine Treatment Center; Kennett Square (Chester County); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Sign On Bonus

Pay Rate: $17.50–$19.25/hr

Job summary

Bowling Green Brandywine Treatment Center is seeking an Intake Specialist to manage admissions processes and liaise with remote teams. You will ensure a welcoming arrival, complete intake paperwork, and coordinate the assessment and bed placement for clients seeking treatment.

The role requires strong communication and customer service skills, plus the ability to navigate clinical scheduling and documentation in a fast-paced behavioral health setting.

Qualifications

• High-school diploma, GED, or equivalent.
• 1–2 years of experience in a patient care environment in a substance use/behavioral health setting, preferred.
• Excellent communication and customer service skills; ability to use required computer programs.

Responsibilities

• Liaise with client/family of potential admissions to address questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals and travel arrangements.
• Establishes professional rapport with client to ensure they feel welcomed on arrival.
• Supports arrival process including coordinating assessment/bed placement and searching client belongings for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure treatment plan/schedule is in place as needed.
• Ensure intake paperwork is completed in a timely fashion and documentation is maintained as required.
• Discuss client’s financial responsibility and take payment as applicable.
• Provide exceptional customer service in line with Acadia Healthcare standards.

Skills

Communication skills

Customer service

Computer skills

Education

High school diploma or GED

Job description

Sign On Bonus: $1,000

Join Our Amazing Team at Bowling Green Brandywine!

Pay Rate: $17.50 - $19.25

Schedule: Monday - Friday 3pm - 11pm (working every other weekend)

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

About Us

Since the day we opened our doors in 1982, Bowling Green Brandywine has had one focus: providing the highest quality of comprehensive care, customized to meet the unique needs of each person who chooses to heal with us. The world – and the science of addiction treatment – has evolved over the decades, but our commitment to client-focused care has never wavered.

Today, we are able to blend time-tested techniques with emerging methodologies to create a unique treatment plan that can put you or your loved one in the best possible position to achieve long-term recovery and lifelong success.

Essential Functions

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

Education/Experience/Skill Requirements

• High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.

Licenses/Designations/Certifications

• De-escalation training, CPR and/or First-Aid certification as required by facility.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.