Admissions Concierge: Welcoming Intake Specialist

Acadia Healthcare; Wilmington (NC); On-site; USD 32,000 - 36,000; Full time

Job summary

Acadia Healthcare's Wilmington Treatment Center is seeking an Intake Specialist to manage the intake process and coordinate admissions. The role involves liaising with families, arranging facility tours, and collaborating with remote admissions and on-site clinical teams to plan client arrival and bed placement.

Responsibilities include ensuring timely intake documentation, assisting with travel as needed, and delivering exceptional customer service in line with Acadia standards.

Qualifications

• High-school diploma, GED, or equivalent.
• 1–2 years of experience in a patient care environment in a substance use/behavioral health setting.
• Excellent communication and customer service skills, and ability to use required computer programs.

Responsibilities

• Liaise with client/family of potential admissions to address questions.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for approvals and travel plans.
• Establishes professional rapport with clients upon arrival.
• Supports arrival process including coordinating assessment/bed placement and item searches.
• Orient clients to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained.
• Discusses client’s financial responsibility and take payment as applicable.
• Provide exceptional customer service in line with Acadia Healthcare standards.

Skills

Customer service

Communication

Attendance

Education

High-school diploma

GED

Equivalent

Job description

Acadia Healthcare's Wilmington Treatment Center is seeking an Intake Specialist to manage the intake process and coordinate admissions. The role involves liaising with families, arranging facility tours, and collaborating with remote admissions and on-site clinical teams to plan client arrival and bed placement.

Responsibilities include ensuring timely intake documentation, assisting with travel as needed, and delivering exceptional customer service in line with Acadia standards.