Intake Coordinator — Admissions & Onboarding

Bowling Green Brandywine Treatment Center; Kennett Square (Chester County); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Sign On Bonus

Pay Rate: $17.50–$19.25/hr

Job summary

Bowling Green Brandywine Treatment Center is seeking an Intake Specialist to manage admissions processes and liaise with remote teams. You will ensure a welcoming arrival, complete intake paperwork, and coordinate the assessment and bed placement for clients seeking treatment.

The role requires strong communication and customer service skills, plus the ability to navigate clinical scheduling and documentation in a fast-paced behavioral health setting.

Qualifications

• High-school diploma, GED, or equivalent.
• 1–2 years of experience in a patient care environment in a substance use/behavioral health setting, preferred.
• Excellent communication and customer service skills; ability to use required computer programs.

Responsibilities

• Liaise with client/family of potential admissions to address questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals and travel arrangements.
• Establishes professional rapport with client to ensure they feel welcomed on arrival.
• Supports arrival process including coordinating assessment/bed placement and searching client belongings for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure treatment plan/schedule is in place as needed.
• Ensure intake paperwork is completed in a timely fashion and documentation is maintained as required.
• Discuss client’s financial responsibility and take payment as applicable.
• Provide exceptional customer service in line with Acadia Healthcare standards.

Skills

Communication skills

Customer service

Computer skills

Education

High school diploma or GED

Job description

Bowling Green Brandywine Treatment Center is seeking an Intake Specialist to manage admissions processes and liaise with remote teams. You will ensure a welcoming arrival, complete intake paperwork, and coordinate the assessment and bed placement for clients seeking treatment.

The role requires strong communication and customer service skills, plus the ability to navigate clinical scheduling and documentation in a fast-paced behavioral health setting.