Intake Specialist

Socket.dev; Kennett Square (Chester County); On-site; USD 25,000 - 26,000; Full time

Job summary

Bowling Green Brandywine is seeking an Intake Specialist to manage the intake process for incoming admissions. You will liaise with the admissions team, coordinate tours, and help orient new clients to the facility, ensuring a smooth arrival and proper documentation.

The role requires excellent communication and customer service skills, ability to work with families, and collaboration with on-site clinical staff to schedule treatment plans.

Qualifications

• High school diploma or GED.
• 1–2 years of experience in patient care in a substance use/behavioral health setting preferred.
• Excellent communication and customer service skills; ability to use required computer programs.
• CPR and/or First-Aid certification as required by facility.

Responsibilities

• Liaise with client/family of potential admissions to address questions and concerns.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for approvals and travel plans as applicable.
• Establish professional rapport with client to ensure they feel welcomed on arrival.
• Support arrival process including coordinating assessment/bed placement and searches for prohibited items.
• Orient client to the facility and milieu.
• Liaise with direct care/nursing/clinical team to set up treatment plan/schedule as needed.
• Ensure intake paperwork is completed in a timely fashion and documentation is maintained.
• Discuss client’s financial responsibility and take payment as applicable.
• Provide exceptional customer service in line with Acadia Healthcare standards.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Education

High school diploma or GED

1–2 years in patient care/behavioral health

Tools

Unspecified software

Job description

Overview

Join Our Amazing Team at Bowling Green Brandywine!

Pay Rate: $17.50 - $19.25

Schedule: Monday - Friday 3pm - 11pm (working every other weekend)

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

About Us:

Since the day we opened our doors in 1982, Bowling Green Brandywine has had one focus: providing the highest quality of comprehensive care, customized to meet the unique needs of each person who chooses to heal with us. The world – and the science of addiction treatment – has evolved over the decades, but our commitment to client-focused care has never wavered.

Today, we are able to blend time-tested techniques with emerging methodologies to create a unique treatment plan that can put you or your loved one in the best possible position to achieve long-term recovery and lifelong success.

Responsibilities

ESSENTIAL FUNCTIONS:

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Qualifications

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them overtime.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• De-escalation training, CPR and/or First-Aid certification as required by facility

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.