Intake Specialist

Acadia Healthcare; Kennett Square (Chester County); On-site; USD 36,000 - 40,000; Full time

Job summary

Bowling Green Brandywine, part of Acadia Healthcare, seeks an Intake Specialist to coordinate admissions and support the arrival and assessment process for clients seeking treatment. You will liaison with families, manage documentation, and ensure a smooth intake experience while upholding standards of care and confidentiality.

Responsibilities include scheduling facility tours, coordinating with the admissions team, and assisting with bed placement and treatment planning to help clients begin

Qualifications

• High-school diploma, GED, or equivalent required.
• 1–2 years of experience in a patient care environment in a behavioral health setting preferred.
• Excellent communication and customer service skills; ability to use required computer programs.

Responsibilities

• Liaise with clients and families of potential admissions to address questions.
• Coordinate facility tours with potential admissions.
• Interface with remote admissions and on-site clinical teams for approvals and client arrival planning.
• Establish rapport to ensure clients feel welcomed on arrival.
• Assist with intake, including bed placement, assessments and required documentation.
• Provide exceptional customer service in line with Acadia Healthcare standards.

Skills

Communication

Customer service

Education

High-school diploma or GED

Job description

Overview

Join Our Amazing Team at Bowling Green Brandywine!

Pay Rate: $17.50 - $19.25

Schedule: Monday - Friday 3pm - 11pm (working every other weekend)

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

About Us:

Since the day we opened our doors in 1982, Bowling Green Brandywine has had one focus: providing the highest quality of comprehensive care, customized to meet the unique needs of each person who chooses to heal with us. The world – and the science of addiction treatment – has evolved over the decades, but our commitment to client-focused care has never wavered.

Today, we are able to blend time-tested techniques with emerging methodologies to create a unique treatment plan that can put you or your loved one in the best possible position to achieve long-term recovery and lifelong success.

Responsibilities

• ESSENTIAL FUNCTIONS: Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/scheduleas needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained asrequired.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Qualifications

• STANDARD EXPECTATIONS: Complies with organizational policies, procedures, performance improvement initiatives and maintainsorganizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them overtime.
• Encourages and builds mutual trust, respect and cooperation among team members.Page 2 of 4Intake Specialist (Specialty) 07/10/2023
• Maintains regular and predictable attendance.

• EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, ispreferred.
• Must have excellent communication and customer service skills, and an ability to use requiredcomputer programs.

• LICENSES/DESIGNATIONS/CERTIFICATIONS: De-escalation training, CPR and/or First-Aid certification as required by facility

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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