Intake Coordinator - Trauma Care & Community Resources

GRO Community; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Dynamic work environment

Job summary

GRO Community in Cincinnati is seeking an Intake Coordinator to manage the initial registration for new clients, verify insurance, gather medical histories, and coordinate with clinical staff to determine appropriate care levels.

You will be the primary contact, ensuring a smooth entry into services, scheduling intake appointments, linking clients to resources, and providing urgent support over the phone when needed.

Qualifications

• Bachelor's degree or higher in psychology, social work, or related field is required.
• Strong communication and interpersonal skills are essential.
• Experience with electronic health records is a plus.

Responsibilities

• Review and process referrals and intake paperwork.
• Screen clients for service needs and interview about history and current needs.
• Verify insurance eligibility and coordinate authorizations as needed.
• Schedule intake appointments with clinical staff and assist with case assignment.
• Provide urgent support over the phone to clients in distress.

Skills

Exceptional communication

Empathy

Multitasking

Education

Bachelor's degree in psychology, social work, or related field

Tools

Electronic Health Records (EHR)

Job description

GRO Community in Cincinnati is seeking an Intake Coordinator to manage the initial registration for new clients, verify insurance, gather medical histories, and coordinate with clinical staff to determine appropriate care levels.

You will be the primary contact, ensuring a smooth entry into services, scheduling intake appointments, linking clients to resources, and providing urgent support over the phone when needed.