Intake Coordinator

GRO Community; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Dynamic work environment

Job summary

GRO Community in Cincinnati is seeking an Intake Coordinator to manage the initial registration for new clients, verify insurance, gather medical histories, and coordinate with clinical staff to determine appropriate care levels.

You will be the primary contact, ensuring a smooth entry into services, scheduling intake appointments, linking clients to resources, and providing urgent support over the phone when needed.

Qualifications

• Bachelor's degree or higher in psychology, social work, or related field is required.
• Strong communication and interpersonal skills are essential.
• Experience with electronic health records is a plus.

Responsibilities

• Review and process referrals and intake paperwork.
• Screen clients for service needs and interview about history and current needs.
• Verify insurance eligibility and coordinate authorizations as needed.
• Schedule intake appointments with clinical staff and assist with case assignment.
• Provide urgent support over the phone to clients in distress.

Skills

Exceptional communication

Empathy

Multitasking

Education

Bachelor's degree in psychology, social work, or related field

Tools

Electronic Health Records (EHR)

Job description

Description

Job Title: Intake Coordinator

Location: Cincinnati Job Type: Full-Time
Reports to: Intake Supervisor | Direct Reports: none, subject to change in future

About Us:

God Restoring Order (GRO) Community is a mental healthcare provider that specializes in trauma recovery services for males of color ages 5 and up. GRO services are grounded in an understanding of the neurological, biological and psychological effects of trauma. GRO services include mental health and wellness, stress management, and community outreach.

Position Summary:

The Intake Coordinator manages the initial registration for new clients, acting as the primary point of contact to ensure a smooth, efficient entry into services. They verify insurance, gather medical histories, complete necessary documentation, and collaborate with our mental health staff to determine appropriate care levels, ensuring a supportive experience.

Key Responsibilities:

• Review, process, and track incoming referrals from various sources.
• Screen clients for service appropriateness and conduct interviews regarding mental health history and current needs.
• Verify insurance eligibility, obtain prior authorizations, and schedule intake appointments with clinical staff.
• Work with clinical teams for case assignment and link clients to appropriate community resources.
• Provide urgent intervention and support over the phone to patients in distress.

Competencies:

• Exceptional communication (verbal/written)
• Empathy
• Ability to manage multiple tasks, and proficiency in Electronic Health Records (EHR) systems.

Work Setting:

• Onsite

Qualifications:

• Bachelor’s degree in psychology, social work, or related field is required; high school diploma may be acceptable depending on experience.

What We Offer:

• Competitive salary and benefits package.
• A supportive and dynamic work environment committed to social impact.
• Opportunities for professional development and growth.