Intake Coordinator

GRO Community; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

GRO Community in Chicago, IL seeks an Intake Coordinator to manage client onboarding, verify insurance, collect medical histories, and coordinate with clinical staff to determine care levels. This role requires strong communication, empathy, and proficient use of EHR systems in an onsite setting.

The position is Monday–Friday and emphasizes trauma-informed care for males of color. You will join a supportive team focused on social impact, with opportunities for professional development and growth

Qualifications

• Bachelor's degree in psychology, social work, or related field required.
• Exceptional communication skills, both verbal and written.
• Ability to manage multiple tasks and work with electronic health records (EHR).

Responsibilities

• Register new clients and manage initial intake process.
• Verify insurance eligibility and obtain prior authorizations.
• Gather medical histories and complete required documentation.
• Collaborate with clinical staff to determine appropriate care levels.
• Provide support and crisis intervention as needed.

Skills

Clear communication

Empathy

Multi-tasking

EHR proficiency

Education

Bachelor's degree in psychology or related field

Job description

Job Title

Intake Coordinator

Location

Chicago, IL

Job Type

Full-Time

Reports to

Intake Supervisor

Direct Reports

none, subject to change in future

About Us

God Restoring Order (GRO) Community is a mental healthcare provider that specializes in trauma recovery services for males of color ages 5 and up. GRO services are grounded in an understanding of the neurological, biological and psychological effects of trauma. GRO services include mental health and wellness, stress management, and community outreach.

Position Summary

The Intake Coordinator manages the initial registration for new clients, acting as the primary point of contact to ensure a smooth, efficient entry into services. They verify insurance, gather medical histories, complete necessary documentation, and collaborate with our mental health staff to determine appropriate care levels, ensuring a supportive experience.

Key Responsibilities

• Review, process, and track incoming referrals from various sources.
• Screen clients for service appropriateness and conduct interviews regarding mental health history and current needs.
• Verify insurance eligibility, obtain prior authorizations, and schedule intake appointments with clinical staff.
• Work with clinical teams for case assignment and link clients to appropriate community resources.
• Provide urgent intervention and support over the phone to patients in distress.

Competencies

• Exceptional communication (verbal/written)
• Empathy
• Ability to manage multiple tasks, and proficiency in Electronic Health Records (EHR) systems.

Work Setting

• Onsite
• Expected Hours of Work: Monday - Friday | 12:00 PM - 8:000 PM

Qualifications

• Bachelor's degree in psychology, social work, or related field is required; high school diploma may be acceptable depending on experience.

What We Offer

• Competitive salary and benefits package.
• A supportive and dynamic work environment committed to social impact.
• Opportunities for professional development and growth.