Intake & Care Coordination Specialist

Paylocity; Chicago, Northern (IL, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

GRO Community in Chicago, IL is seeking an Intake Coordinator to manage initial registration for new clients, verify insurance, collect medical histories, and coordinate with clinical staff to determine appropriate care levels.

You will handle referrals, interview clients, schedule intake appointments, provide urgent phone support, and connect clients to community resources. A Bachelor’s degree is preferred; however, relevant experience may be considered.

Qualifications

• Bachelor’s degree in psychology, social work, or related field required; exceptions may apply with experience.
• Experience with Electronic Health Records (EHR) systems preferred.
• Strong communication and empathy skills.

Responsibilities

• Review, process, and track incoming referrals from various sources.
• Screen clients for service appropriateness and conduct interviews regarding mental health history and current needs.
• Verify insurance eligibility, obtain prior authorizations, and schedule intake appointments with clinical staff.
• Work with clinical teams for case assignment and link clients to appropriate community resources.
• Provide urgent intervention and support over the phone to patients in distress.

Skills

Exceptional communication

Empathy

Multitasking

Education

Bachelor's degree in psychology, social work, or related field

High School Diploma (considered with experience)

Tools

EHR systems

Job description

GRO Community in Chicago, IL is seeking an Intake Coordinator to manage initial registration for new clients, verify insurance, collect medical histories, and coordinate with clinical staff to determine appropriate care levels.

You will handle referrals, interview clients, schedule intake appointments, provide urgent phone support, and connect clients to community resources. A Bachelor’s degree is preferred; however, relevant experience may be considered.