Intake Coordinator – Trauma-Informed Access

Active Across America; Cincinnati (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Social impact

Job summary

GRO Community is seeking an Intake Coordinator to manage new client registrations, verify insurance, collect medical histories, and coordinate with clinical staff for appropriate care levels. You will be the first point of contact, ensuring a smooth entry into services and a supportive experience for clients.

The role requires collaboration with mental health staff, interviewing clients, and linking them to community resources while delivering urgent support over the phone when needed.

Qualifications

• Bachelor’s degree in psychology, social work, or related field is required; high school diploma may be acceptable depending on experience.

Responsibilities

• Review, process, and track incoming referrals from various sources.
• Screen clients for service appropriateness and conduct interviews regarding mental health history and current needs.
• Verify insurance eligibility, obtain prior authorizations, and schedule intake appointments with clinical staff.
• Work with clinical teams for case assignment and link clients to appropriate community resources.
• Provide urgent intervention and support over the phone to patients in distress.

Skills

Verbal & Written Communication

Empathy

EHR Proficiency

Education

Bachelor’s degree in psychology / social work or related field

Job description

GRO Community is seeking an Intake Coordinator to manage new client registrations, verify insurance, collect medical histories, and coordinate with clinical staff for appropriate care levels. You will be the first point of contact, ensuring a smooth entry into services and a supportive experience for clients.

The role requires collaboration with mental health staff, interviewing clients, and linking them to community resources while delivering urgent support over the phone when needed.