Intake Coordinator

GRACE AT WORK; Bedford (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

401(k)

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

Grace at Work in Bedford, IN is seeking a compassionate Intake Coordinator to be the first point of contact for clients and families seeking care and support services. You will manage the client intake process from inquiry through enrollment, conduct screenings and interviews, and maintain accurate records while collaborating with care teams to ensure smooth service placement.

A client-first approach is essential.

Qualifications

• Experience in intake coordination or related social services fields.
• Strong interpersonal and communication skills with a client-first approach.
• Proficiency in data entry and using electronic health records (EHR) systems.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Manage the client intake process from initial inquiry through enrollment and onboarding.
• Conduct intake screenings, assessments, and interviews with prospective clients and families.
• Maintain accurate and up-to-date client records, documentation, and intake forms.
• Coordinate with internal care teams to ensure smooth client transitions and service placement.
• Respond promptly to phone, email, and in-person inquiries with professionalism and empathy.
• Track intake data and generate reports to support organizational goals; ensure compliance with regulations and confidentiality standards.

Skills

Intake coordination

Client communication

EHR proficiency

Multitasking

HIPAA knowledge

Education

High school diploma or GED

Bachelor’s degree in human services (preferred)

Tools

EHR software

Job description

Benefits:

• Employee discounts
• Health insurance
• 401(k)
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About the Role:

Grace at Work is looking for a compassionate and organized Intake Coordinator to join their team in Bedford, IN. In this vital role, you’ll be the first point of contact for clients and families, helping connect them with the care and support services they need. If you thrive in a people-centered environment and love making a meaningful difference, this opportunity is for you.

Responsibilities:

• Manage the client intake process from initial inquiry through enrollment and onboarding
• Conduct intake screenings, assessments, and interviews with prospective clients and families
• Maintain accurate and up-to-date client records, documentation, and intake forms
• Coordinate with internal care teams to ensure smooth client transitions and service placement
• Respond promptly to phone, email, and in-person inquiries with professionalism and empathy
• Track intake data and generate reports to support organizational goalsEnsure compliance with applicable regulations, policies, and confidentiality standards

Requirements:

• Prior experience in intake coordination, case management, social services, or a related field preferred
• Strong interpersonal and communication skills with a compassionate, client-first approach
• Proficiency in data entry, electronic health records (EHR), or case management software
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• High school diploma or GED required; associate's or bachelor's degree in human services or related field a plus
• Knowledge of HIPAA and client confidentiality requirements
• Reliable, detail-oriented, and committed to serving vulnerable populations

About Us:

Grace at Work is a dedicated service organization based in Bedford, IN, committed to bringing compassionate care and meaningful support to individuals and families in the community. Our team is driven by a shared mission to treat every person with dignity, respect, and grace. We foster a warm, collaborative workplace where employees feel valued and inspired to do their best work every day.