Intake & Benefits Navigator

New LHRC External Career Site; Manassas (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

New LHRC External Career Site is seeking a Human Services Assistant III to act as the initial contact for clients seeking benefits and services. The role includes screening, interviewing, and assisting with applications across adult services, foster care, employment services, and related programs.

Candidates should have a high school diploma with post-secondary coursework in social work or related fields and experience in public administrative support.

Qualifications

• High school diploma with post-secondary coursework in social work, human services, gerontology or related fields.
• Relevant work experience in public administrative support.
• Basic knowledge of procedures for customer services and eligibility requirements.

Responsibilities

• Screens clients for benefits and services.
• Interviews clients and explains programs, policies and procedures.
• Assists clients with applications.
• Evaluates and approves agency providers.
• Maintains logs of client documentation.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Education

High school diploma

Post-secondary coursework in social work / human services

Tools

Word processing

Spreadsheets

Job description

New LHRC External Career Site is seeking a Human Services Assistant III to act as the initial contact for clients seeking benefits and services. The role includes screening, interviewing, and assisting with applications across adult services, foster care, employment services, and related programs.

Candidates should have a high school diploma with post-secondary coursework in social work or related fields and experience in public administrative support.