Intake & Benefits Specialist – Human Services III

Virginia-Department-of-Social-Service; Pulaski (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Virginia Department of Social Services seeks a Human Services Assistant III to serve as the initial point of contact for clients seeking benefits and services. The role screens applicants for benefits, conducts interviews, and provides information on programs and eligibility.

The position assists clients with completing applications, performs initial screening, and maintains case records. Strong communication and organizational skills are essential for coordinating appointments and handling

Qualifications

• Knowledge of customer service principles, and ability to assess needs and provide information.
• Strong communication and interpersonal skills for interacting with clients and staff.
• Ability to plan, organize, and prioritize work schedules and manage records.

Responsibilities

• Screen clients for benefits and services.
• Serve as initial point of contact for applicants.
• Interview applicants for benefits.
• Provide information on programs, eligibility requirements, policies, and procedures.
• Assist clients with completing applications and initial screening.
• Research databases to verify information for processing applications.
• Maintain logs of client documentation.
• Schedule appointments for clients with staff.
• Contact clients for requested information and respond to routine questions.

Skills

Communication

Interviewing

Organization

Customer service

Education

High school diploma

Post-secondary coursework in social work or related field

Job description

Virginia Department of Social Services seeks a Human Services Assistant III to serve as the initial point of contact for clients seeking benefits and services. The role screens applicants for benefits, conducts interviews, and provides information on programs and eligibility.

The position assists clients with completing applications, performs initial screening, and maintains case records. Strong communication and organizational skills are essential for coordinating appointments and handling