Senior Human Services Assistant – Client Screening

New LHRC External Career Site; Milford (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

New LHRC External Career Site seeks an Human Services Assistant III to serve as the initial contact for clients seeking benefits and/or services. You will screen clients, interview and explain programs, assist with applications, and coordinate resources to support families and individuals.

Responsibilities include managing program requirements, preparing reports, and maintaining client information while communicating clearly with applicants and staff across departments.

Qualifications

• High school diploma with post-secondary coursework in social services or related field.
• Relevant work experience in public administrative support.
• Equivalent combination of training and experience.

Responsibilities

• Screens clients for benefits and services.
• Interviews clients and explains programs, services, policies and procedures.
• Assists clients with applications.
• Evaluates and approves agency providers.
• Researches information and maintains client records.
• Schedules and coordinates appointments for clients.
• Contacts clients for needed information and responds to routine questions.
• Analyzes needs and coordinates resources to support families.

Skills

Customer service

Communication skills

Interviewing

Education

High school diploma with coursework

Tools

Word processing

Spreadsheets

Graphics software

File maintenance

Job description

New LHRC External Career Site seeks an Human Services Assistant III to serve as the initial contact for clients seeking benefits and/or services. You will screen clients, interview and explain programs, assist with applications, and coordinate resources to support families and individuals.

Responsibilities include managing program requirements, preparing reports, and maintaining client information while communicating clearly with applicants and staff across departments.