Insurance Support Specialist - Remote Ready

Markel Corporation; Omaha (NE); Hybrid; USD 22,000 - 47,000; Full time

Benefits offered by this job

Health & dental benefits

401(k) match

Paid vacation & holidays

Tuition reimbursement policy

Hybrid work schedule

Job summary

Markel Corporation is seeking a Customer Service Rep I in Omaha, NE. You will be the first point of contact for customer insurance questions, delivering quality service and building long-term relationships.

The role requires knowledge of procedures, products, and programs to meet department standards, with emphasis on timely and accurate responses. Responsibilities include resolving concerns, communicating clearly, achieving first-call resolution, and staying current with all processes.

Qualifications

• High school diploma or equivalent; some college a plus.
• Strong communication skills and professional phone etiquette.
• Ability to work in a fast-paced team environment.
• Willingness to learn new material and systems/applications.

Responsibilities

• Resolve customer concerns and elevate when needed.
• Convey information efficiently to meet customer needs.
• Strive for first call resolution and best-in-class service.
• Stay current on procedures, products, and guidelines.
• Handle calls related to payments, reinstatements, billing, and resets.

Skills

Customer service

Communication

Multi-tasking

Technical aptitude

Reliability

Education

High School Diploma

Job description

Markel Corporation is seeking a Customer Service Rep I in Omaha, NE. You will be the first point of contact for customer insurance questions, delivering quality service and building long-term relationships.

The role requires knowledge of procedures, products, and programs to meet department standards, with emphasis on timely and accurate responses. Responsibilities include resolving concerns, communicating clearly, achieving first-call resolution, and staying current with all processes.