Bilingual Insurance Support Specialist (Spanish-English)

Markel Corporation; Omaha (NE); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(K) with employer match

Employee Stock Purchase Plan

PTO

Job summary

Markel Corporation is seeking a Spanish bilingual Customer Service Representative I to join the Specialty Service team. The role serves as the first point of contact for customers, handling insurance questions in both English and Spanish and building long-term relationships.

We operate in a remote call-center setting with 50–80 inbound calls daily. The position emphasizes reliability, strong communication, and the ability to learn insurance products and systems, with core hours 7:00am–7:00pm

Qualifications

• This position does not require a Property & Casualty Insurance license.
• High school diploma or equivalent; some college is a plus!
• 1 or more years of prior customer service experience preferred
• Demonstrated job stability and attendance records
• Solid computer, grammar and multi-tasking skills
• Comfort with a high-volume service center.

Responsibilities

• Serve as a helpful, professional first point of contact for customers with insurance questions.
• Communicate clearly and effectively with customers in both English and Spanish.
• Work to resolve customer concerns on the first call whenever possible and escape appropriately when needed.
• Customer Service Representatives are expected to stay current on procedures, products, and programs to meet department standards, including schedule adherence, quality assurance, first contact resolution, average talk time, average handle time, average speed of answer, and coding accuracy.

Skills

Bilingual English/Spanish

Customer service

Phone communication

Reliable attendance

Education

High school diploma

Some college is a plus

Job description

Markel Corporation is seeking a Spanish bilingual Customer Service Representative I to join the Specialty Service team. The role serves as the first point of contact for customers, handling insurance questions in both English and Spanish and building long-term relationships.

We operate in a remote call-center setting with 50–80 inbound calls daily. The position emphasizes reliability, strong communication, and the ability to learn insurance products and systems, with core hours 7:00am–7:00pm