Insurance Customer Service Pro – Remote & Growth

Markel; Omaha (NE); Hybrid; USD 22,000 - 47,000; Full time

Benefits offered by this job

Health & dental benefits

401k match

PTO & holidays

Job summary

Markel Corporation in Omaha, NE, is hiring a Customer Service Representative who will be the first point of contact for customers on insurance questions and will deliver a quality service experience to encourage renewal and repeat business.

Responsibilities include resolving customer concerns, conveying information clearly, and striving for first-call resolution while staying current with all procedures and systems. Hybrid work schedule offered near Markel offices.

Qualifications

• Ability to work in a fast-paced team environment.
• Dedicated to providing positive customer experience.
• Communicate clearly and professionally over the phone.
• Strong technical background/ability to multi-task in several systems at once.

Responsibilities

• Work diligently to find resolution to customer concerns and elevate to appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
• Strive for first call resolution to provide “best in class” service.
• CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are met.
• Call types range from answering first notice of loss claims calls, taking payments, reinstatements, billing questions, online reset passwords etc.

Skills

Customer service

Communication

Multi-tasking

Bilingual

Reliability

Education

High school diploma or equivalent

Job description

Markel Corporation in Omaha, NE, is hiring a Customer Service Representative who will be the first point of contact for customers on insurance questions and will deliver a quality service experience to encourage renewal and repeat business.

Responsibilities include resolving customer concerns, conveying information clearly, and striving for first-call resolution while staying current with all procedures and systems. Hybrid work schedule offered near Markel offices.