Remote Insurance Claims & Benefits Support Specialist

Mutual of Omaha; United States; On-site; USD 23,298 - 33,182; Full time

Benefits offered by this job

401(k) plan

Annual bonus opportunity

Work-life balance

Paid holidays

Job summary

Mutual of Omaha is seeking a Workplace Customer Service Representative to provide exceptional service to our policyholders. You will handle inquiries, research issues, and ensure a seamless customer experience across our Group Insurance products.

The ideal candidate should have strong communication skills and customer service experience, working remotely with a reliable internet connection. The position includes a competitive hourly wage and various benefits such as a 401(k) plan and work-life balance.

Qualifications

• Experience in a customer service or contact center environment.
• Excellent oral and written communication skills, with strong decision-making and analytical abilities.
• Reliable attendance and flexibility to work various shifts, including overtime.
• Strong interpersonal skills capable of multitasking and adapting quickly to changes.

Responsibilities

• Handle inbound calls in a fast‑paced environment delivering excellent customer service.
• Research and analyze inquiries to resolve customer issues.
• Utilize service recovery techniques to improve customer satisfaction.

Skills

Customer service experience

Communication skills

Decision-making

Multitasking

Detail orientation

Adaptability

Job description

Mutual of Omaha is seeking a Workplace Customer Service Representative to provide exceptional service to our policyholders. You will handle inquiries, research issues, and ensure a seamless customer experience across our Group Insurance products.

The ideal candidate should have strong communication skills and customer service experience, working remotely with a reliable internet connection. The position includes a competitive hourly wage and various benefits such as a 401(k) plan and work-life balance.