Customer Experience Specialist — Solve Problems, Grow Your Career

AssuranceAmerica Managing General Insurance Agency, LLC; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

AssuranceAmerica Managing General Insurance Agency, LLC is seeking a Customer Experience Representative in Omaha, NE. You will serve as the first point of contact for inbound calls, addressing underwriting and billing issues, policy changes, and other corporate matters.

Ideal candidates have a Bachelor’s degree or 1–2 years of client-facing experience, strong problem-solving skills, and excellent PC abilities.

Qualifications

• Bachelor’s degree or 1–2 years of client-facing experience.
• Strong problem-solving and critical-thinking abilities.
• Excellent PC skills and ability to learn system tools.
• Bilingual English-Spanish preferred.

Responsibilities

• Handle inbound customer calls related to underwriting and billing issues.
• Assist with underwriting activities and policy changes when needed.
• Navigate policy management system to troubleshoot and improve processing accuracy.
• Collaborate with teammates to improve customer outcomes and operational efficiency.
• Meet or exceed departmental KPIs and respond to inquiries promptly.

Skills

Critical thinking

Problem solving

Communication

Customer service

Excellent PC skills

Education

Bachelor’s degree

Job description

AssuranceAmerica Managing General Insurance Agency, LLC is seeking a Customer Experience Representative in Omaha, NE. You will serve as the first point of contact for inbound calls, addressing underwriting and billing issues, policy changes, and other corporate matters.

Ideal candidates have a Bachelor’s degree or 1–2 years of client-facing experience, strong problem-solving skills, and excellent PC abilities.