Bilingual Insurance CSR - Remote Support

Markel Corporation; Northern (KY); On-site; USD 34,000 - 71,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee Stock Purchase Plan

PTO and holidays

Job summary

Markel Corporation is seeking a bilingual Customer Service Representative I to join its Specialty Service team. This role handles insurance questions from customers, serving as the first point of contact and delivering a professional experience in English and Spanish.

Remote work is available to those outside the Markel offices; otherwise a hybrid schedule applies. Compensation ranges from $16.36 to $34.05 per hour, depending on location and license status, with benefits including health, 401(k)

Qualifications

• Fluency in English and Spanish to assist customers professionally.
• Customer service experience is preferred in a high-volume environment.
• Strong communication and interpersonal skills for first-call resolution.

Responsibilities

• Serve as the first point of contact for insurance questions.
• Communicate clearly in English and Spanish with customers.
• Work to resolve concerns on the first call and escalate when needed.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Education

High school diploma or equivalent

Some college is a plus

Tools

CRM systems

Job description

Markel Corporation is seeking a bilingual Customer Service Representative I to join its Specialty Service team. This role handles insurance questions from customers, serving as the first point of contact and delivering a professional experience in English and Spanish.

Remote work is available to those outside the Markel offices; otherwise a hybrid schedule applies. Compensation ranges from $16.36 to $34.05 per hour, depending on location and license status, with benefits including health, 401(k)