Insurance Customer Advocate — Remote CSR for Growth

Markel Corporation; Northern (KY); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Health & dental benefits

Paid vacation & holidays

401k match

Profit sharing

Tuition reimbursement

Job summary

Markel Corporation is seeking a Customer Service Representative to be the first contact for insurance questions and to deliver a high-quality service experience that builds rapport. The role emphasizes timely resolution, product knowledge, and adherence to department standards across all touchpoints.

The position offers paid training, full-time benefits, a 401(k) match, profit sharing, and opportunities for career growth, with hybrid work options depending on location.

Qualifications

• High school diploma or equivalent; some college is a plus.
• Property/Casualty Insurance License preferred but not required.
• 2+ years of insurance sales/service experience preferred.
• Remote working experience a plus.
• Solid computer, grammar, and multitasking skills.

Responsibilities

• Be the first point of contact for customer insurance questions and deliver quality service.
• Strive for first call resolution and escalate when necessary.
• Provide information efficiently to meet customer needs.
• Stay current with procedures, products, and programs.

Skills

Customer service

Communication

Multitasking

Teamwork

Bilingual

Education

High school diploma or equivalent

Some college

Job description

Markel Corporation is seeking a Customer Service Representative to be the first contact for insurance questions and to deliver a high-quality service experience that builds rapport. The role emphasizes timely resolution, product knowledge, and adherence to department standards across all touchpoints.

The position offers paid training, full-time benefits, a 401(k) match, profit sharing, and opportunities for career growth, with hybrid work options depending on location.