Insurance Policy Sales & Service Rep (Bilingual)

Fred Loya Insurance Agency; Grand Prairie (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Fred Loya Insurance Agency in Grand Prairie, TX is seeking a full-time Customer Service Associate for our agency. You will provide professional, courteous service to customers, answer questions about policies, process payments, and identify customer needs to support policy updates.

Responsibilities include follow-ups on quotes, renewals, cancellations, and assisting with marketing initiatives for new business development as needed.

Qualifications

• Must pass state licensing requirements.
• Flexible schedule and reliable transportation.
• Customer service experience is helpful.

Responsibilities

• Provides professional, courteous service to internal and external customers.
• Answers any questions regarding customer’s policy.
• Accept payments and process transactions.
• Identify any potential needs the customer may have regarding their policy.
• Follow up with customers on quotes, renewals, and cancellations.
• Involved with marketing initiatives for new business development on an as-needed basis.
• Maintain a neat and clean work area and office.
• FNOL’s (vehicle inspections).
• Taking vehicle pictures (squatting, bending, flexing required).
• Bank run deposits.
• Position is full time.
• Other duties as assigned.

Skills

Basic computer skills

Bilingual English/Spanish

Excellent communication skills

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Grand Prairie, TX is seeking a full-time Customer Service Associate for our agency. You will provide professional, courteous service to customers, answer questions about policies, process payments, and identify customer needs to support policy updates.

Responsibilities include follow-ups on quotes, renewals, cancellations, and assisting with marketing initiatives for new business development as needed.